Privacy Policy for HELM Wellness

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 Last Updated: 17 October 2025

1. Introduction

Welcome to HELM Wellness ("we," "us," "our"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and share your information through our website, www.helmwellness.co (the "Site"), and in the provision of our online coaching services.

By accessing our Site or using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect information to provide and improve our services. This information falls into several categories:

• Information You Provide Directly:
  
  • Application & Contact Information: When you apply for coaching or contact us, we collect personal identifiers such as your name, email address, and phone number.
  • Health & Wellness Information: Through our application and coaching process, you may provide sensitive information related to your health, lifestyle, goals, and well-being. This is essential for providing our bespoke coaching services.

• Information from Coaching Services:
  
  • Client Data: When you become a client, we process information related to your progress, including workout data, nutrition habits, and other metrics, often through third-party platforms like Trainerize.

• Payment Information:
  
  • When you subscribe to our services, payments are processed by our third-party payment processor, Stripe. We do not store your full credit card details on our servers.

• Automatically Collected Information:
  
  • Usage Data: We automatically collect information when you visit our Site, such as your IP address, browser type, operating system, and pages visited, primarily through services like Google Analytics.
  • Cookies: We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings.

3. How We Use Your Information

Your information is used for the following purposes:

• To Provide and Manage Our Services: To assess your application, deliver our one-on-one coaching, track your progress, and manage your subscription.
• To Communicate With You: To respond to your inquiries, schedule calls (using tools like Calendly), and send important service-related updates.
• For Analytics and Improvement: To understand how our Site and services are used, allowing us to improve our offerings and client experience.
• For Legal and Security Purposes: To comply with legal obligations, prevent fraud, and enforce our terms of service.

4. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties who provide services on our behalf, including:

• Website Hosting: Godaddy
• Payment Processing: Stripe
• Client Management & Program Delivery: Trainerize
• Scheduling: Calendly
• Analytics: Google Analytics

These service providers are contractually bound to protect your data and use it only to provide the services we have requested.

5. International Data Transfers

As an international business, your data may be processed in countries other than your own. Our service providers may be located in the United States or other regions. We ensure that any such transfers comply with applicable data protection laws by using standard contractual clauses or other appropriate legal mechanisms.

6. Your Data Rights

Depending on your location (e.g., the UK or EU under GDPR), you have certain rights regarding your personal information, including:

• The right to access a copy of your personal data.
• The right to rectification of inaccurate information.
• The right to erasure (the "right to be forgotten").
• The right to restrict processing of your data.
• The right to data portability.
• The right to object to the processing of your data.

To exercise any of these rights, please contact us using the details below.

7. Data Security and Retention

We implement appropriate technical and organizational measures to protect your personal information. We will retain your data only for as long as is necessary to provide you with our services, to comply with our legal obligations, or to resolve disputes.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this policy indicates the most recent revision. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Email: hello@helmwellness.co